Privacy Policy​

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Adapt Movement Physiology

Last updated: 15 June 2026

Adapt Movement Physiology (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal and health information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

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1. Who We Are

Adapt Movement Physiology is an exercise physiology business providing exercise physiology, health, movement, rehabilitation, strength and conditioning, and related allied health services.

We provide services in-person and online.

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Contact details:

Adapt Movement Physiology
Email: info@adaptmovementphysiology.com.au
Phone: 0484 635 215
Location: Brisbane, Queensland, Australia

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2. What Information We Collect

We may collect personal and health information including:

• Full name

• Date of birth

• Address

• Phone number

• Email address

• Emergency contact details

• Medicare or private health insurance details

• GP, specialist, or allied health provider information

• Medical history

• Injury history

• Exercise and physical activity history

• Medication information

• Assessment and treatment notes

• Functional and movement assessment data

• Payment and billing information

• Appointment history

• Communication records

Where relevant, we may also collect information relating to:

• Chronic disease management plans

• Falls risk

• Mobility limitations

• Strength and conditioning performance data

• Telehealth consultations

• Exercise program compliance and progress

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3. How We Collect Information

We collect information directly from you through:

• Initial assessments

• Intake forms

• Online booking systems

• Emails and phone calls

• In-person consultations

• Telehealth consultations

• Exercise assessments

• Website forms

• Client communication platforms

We may also collect information from:

• Your GP

• Medical specialists

• Allied health practitioners

• Referrers

• Family members or carers (where appropriate)

• Medicare or insurers

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4. Why We Collect Your Information

We collect and use your information to:

• Provide exercise physiology and allied health services

• Develop exercise and rehabilitation programs

• Monitor progress and outcomes

• Communicate with you regarding appointments and services

• Coordinate care with healthcare providers

• Process payments and manage billing

• Maintain clinical records

• Meet legal and professional obligations

• Improve our services

• Manage online bookings and client communication

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5. How We Store and Protect Information

We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored using secure third-party software providers and systems including:

• Cliniko (practice management and clinical records)

• TrainHeroic (exercise programming and client training delivery)

• Heidi Health (clinical documentation and AI-assisted note support)

• VALD Hub (movement assessment and performance testing data)

• PayAdvantage (payment processing)

• Google Workspace and related communication tools

• WhatsApp (client communication and optional community engagement)

These providers may store data on secure servers located in Australia or overseas.

We use password protection, secure systems, and restricted access processes to help protect your information.

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6. Disclosure of Information

We may disclose your information where reasonably necessary for your care or where required by law.

This may include disclosure to:

• Your GP

• Medical specialists

• Allied health professionals

• Medicare

• Private health insurers

• WorkCover or compensable schemes

• Payment providers

• Software service providers

• Regulatory authorities where legally required

We will not sell your personal information to third parties.

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7. Online Services and Communication

If you engage with us online, we may collect information through:

• Website contact forms

• Online bookings

• Email communication

• Telehealth services

• Social media communication

Where clients choose to participate in WhatsApp Communities, group chats, broadcast channels, or other messaging groups operated by Adapt Movement Physiology, certain information including names, phone numbers, profile images, messages, and content shared within the platform may be visible to other participants.

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Participation in these communities is voluntary. While Adapt Movement Physiology takes reasonable steps to establish community expectations regarding privacy and confidentiality, we cannot control or guarantee the actions of other participants or the security practices of third-party platforms.

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Clients should exercise discretion when sharing personal, medical, health-related, or other sensitive information within community-based communication channels.

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While reasonable efforts are made to protect online communications, no electronic transmission is completely secure.

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8. Cookies and Website Analytics

Our website may use cookies and analytics tools to help improve website functionality and user experience.

This information may include:

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referral sources

This data is generally anonymised and used for operational and marketing insights.

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9. Access to Your Information

You may request access to your personal information held by us.

You may also request corrections if you believe information is inaccurate, incomplete, or outdated.

Requests can be made using the contact details listed in this policy.

In some circumstances, access may be limited where permitted by law.

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10. Retention of Records

We retain clinical records in accordance with legal, professional, and regulatory requirements applicable to allied health practitioners in Australia.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify the information.

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11. Third-Party Platforms

We may use third-party software providers and platforms to deliver services and manage business operations.

While we take reasonable steps to use reputable providers, we encourage clients to review the privacy policies of third-party services where appropriate.

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Adapt Movement Physiology may utilise third-party communication platforms, including WhatsApp, for individual client communication and optional community engagement. These services are operated by independent third parties and may store information outside Australia. By choosing to communicate through these platforms, you acknowledge that your information may be subject to the privacy, security, and data handling practices of the relevant provider.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to services, technology, or legal obligations.

The latest version will be made available on our website or upon request.

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13. Contact Us

If you have questions, concerns, or complaints regarding privacy or the handling of your information, please contact:

Adapt Movement Physiology
Email: info@adaptmovementphysiology.com.au
Phone: 0484 635 215

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

OAIC Website: https://www.oaic.gov.au