AMP CLIENT POLICIES & TERMS

At Adapt Movement Physiology, our goal is to provide the right level of support for where you are now — while helping you become stronger, more capable and more independent over time.

This page explains how cancellations, rescheduling, holidays, memberships, pathways and billing work at AMP.

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CANCELLATIONS & RESCHEDULING

We understand that things come up. Our policy is designed to give you flexibility while protecting appointment times that have been reserved specifically for you.

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24+ HOURS' NOTICE

Your session will be banked and can be used at a later date.

For memberships:

If your cancellation occurs after your Monday direct debit has already been processed, the following week's payment will be reduced to the Online Only rate of $45/week.

You will still retain access to your personalised program, AMP app, community and ongoing support during this time.

For pathways:

Your payment continues as normal and the missed session will simply be banked for future use.
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LESS THAN 24 HOURS' NOTICE

The session will be charged in full and cannot be banked.
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AT A GLANCE

24+ hours -> Session is banked
Less than 24 hours -> Session is charged in full

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HOLIDAYS & TIME AWAY

Going away or need to take a break?

Please provide at least 2 weeks' notice so we have enough time to process any changes to your membership or payments.

The earlier you let us know, the easier it is for us to accommodate your plans.

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ENDING YOUR AMP SERVICES

If you decide to finish all Exercise Physiology services with AMP, we require 4 weeks' written notice.

This allows us to properly plan your transition and make sure you leave with everything you need to continue independently.

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YOUR COMPLIMENTARY DISCHARGE

As part of finishing your services, you'll receive a complimentary discharge session, including:

• A review of your progress

• Recommendations for the future

• A take-home exercise and health plan

• Guidance on maintaining your progress independently

Your AMP app and community access will remain available for 30 days from the date you provide written notice, giving you continued access to your resources during your transition.

Billing will continue throughout the required 4-week notice period, after which your payments will stop.

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PATHWAYS & MEMBERSHIPS

AMP offers two ways to work with us, depending on how much structure and support you need.

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PATHWAYS

Structured support with a planned progression.

Pathways have a defined duration, phases and level of support. As you become stronger, more confident and more capable, the level of support gradually decreases.

More support → Greater capability → Greater independence

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MEMBERSHIPS

Flexible support that changes with you.

Memberships allow you to upgrade or downgrade your level of support at any time.

You might start with more frequent sessions and gradually reduce your appointments as you become more independent.

The right level of support → At the right time

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BILLING & INVOICING

AMP uses recurring direct debit payments to make your payments simple and predictable.

Your direct debit amount may be different from the amount shown on your invoice. This is intentional.

Your invoice reflects the value of the services being provided, while your direct debit spreads your payments across regular instalments.

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PATHWAYS

For pathways, you'll pay an agreed amount upfront, followed by regular payments until the full pathway cost has been paid.

Your invoices are calculated based on the total number of appointments included in your pathway.

Example — BFL Pathway

• Total pathway cost: $6,000

• Total appointments: 42

• Invoice per appointment: $142.85

• Across the pathway, your invoices will collectively account for the full $6,000.

This allows you to submit your individual invoices to your private health insurer where eligible.

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MEMBERSHIPS

Membership invoices work in a similar way, but are based on your appointment frequency.

Example — Adapt EP Membership

• EP sessions: 1 every fortnight

• Direct debit: $80/week

• Invoice: $160

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Your $80 weekly payments cover your ongoing membership, while the $160 invoice represents the two weeks of payments associated with your fortnightly appointment.

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CHANGING YOUR LEVEL OF SUPPORT

Your level of support doesn't have to stay the same forever.

As your needs change, we can adjust your membership or pathway accordingly.

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INCREASE SUPPORT

• When you need more guidance, accountability or hands-on support.

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MAINTAIN SUPPORT

• When your current level of support is working well.

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REDUCE SUPPORT

• As you become more confident, capable and independent.

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At AMP, the aim isn't to keep you dependent on appointments.

It's to help you build the strength, capability and confidence to manage your health and movement for the long term.

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QUESTIONS?

If you're unsure how a cancellation, holiday, membership change or billing situation applies to you, reach out to the AMP team.​ We're happy to help you find the option that best fits your circumstances.

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Adapt Movement Physiology
Helping you adapt to whatever life throws at you.